FRONT OFFICE MODULE
Your Hospital's First Impression — Powered by Intelligence
The Front Office is not just a reception desk — it is the first touchpoint that shapes every patient’s experience. A confused receptionist, a lost file, or a wrong room number doesn’t just frustrate the patient — it cascades delays through the entire hospital. eHospitalSuite’s Front Office Module transforms your reception area into a command center that answers every question in seconds, routes every patient efficiently, and captures every opportunity for improvement.
Multi-Channel Enquiry Management
Your front office staff field hundreds of questions every day — about doctors, costs, bed availability, insurance acceptance, and more. eHospitalSuite puts every answer at their fingertips.
Global Search
Find any patient or record instantly by phone number, name, or UHID — across all modules. Whether the patient was last seen in OPD, is currently admitted in IPD, or has an outstanding pharmacy bill, one search reveals everything. No more calling three departments to locate a file.
Consultant Directory
Real-time doctor availability at a glance — specialty, room number, consultation timings, and current queue status. When a patient calls asking “Is Dr. Sharma available today?”, your receptionist has the answer in two seconds, not two minutes.
Service Price Checker
Quick, accurate pricing for any procedure or investigation. “What is the cost of a Chest X-ray?” “How much is a private room per day?” Your front office answers with confidence — pulling live data from the Tariff Master, not from a printed rate card that was outdated last month.
Bed Availability (Real-Time)
A read-only Bed Census view showing real-time vacancy across every ward, room category, and ICU. When a referring doctor calls about an emergency admission, your front office confirms availability instantly — no callback required.
Insurance & TPA Helpdesk
Complete list of empanelled insurance companies and government schemes, with cashless confirmation workflows. Your front office can immediately tell a patient whether their insurer is accepted and initiate pre-authorization — before the patient even reaches the consultation room.
Advanced Appointment Scheduling
Slot-Based Booking
Move beyond chaotic first-come-first-served waiting rooms. eHospitalSuite assigns specific time slots — 10:15 AM, 10:30 AM, 10:45 AM — so patients arrive knowing exactly when they’ll be seen. The result: shorter wait times, happier patients, and a reception area that doesn’t feel like a train station.
Doctor Schedule Exception Management
When a surgeon is called for an emergency OT case or a doctor takes sudden leave, the system blocks affected slots automatically and sends SMS alerts to every booked patient — offering rescheduling options. No more patients arriving for an appointment with a doctor who isn’t there.
Tele-consultation Integration
Generate and send Zoom or Google Meet links for remote consultations directly from the appointment booking screen. Follow-up patients, patients in remote areas, and patients seeking second opinions can consult without traveling.
Token System Integration
Generate and send Zoom or Google Meet links for remote consultations directly from the appointment booking screen. Follow-up patients, patients in remote areas, and patients seeking second opinions can consult without traveling.
Patient Experience & Feedback
Feedback Collection
Digital feedback forms — delivered via tablet at the reception or SMS link at discharge — capture Net Promoter Score (NPS) and structured satisfaction data. Stop guessing how patients feel about your hospital. Start measuring it systematically.
Grievance Redressal
A dedicated portal for patient complaints with automatic escalation alerts to the Guest Relations Manager. Every grievance is logged, tracked, and resolved — with timestamps that prove responsiveness during accreditation audits.
VIP & Corporate Guest Handling
A flagging system that notifies the Front Office Manager the moment a VIP or Corporate patient arrives. Ensure distinguished guests receive the personalized attention they expect — without relying on staff memory.
Visitor & Security Management
Visitor Pass Generation
Issue temporary, time-bound visitor passes for bystanders — limited to 1-2 per patient as per hospital policy. Digital passes reduce unauthorized access and maintain the controlled environment your clinical areas require.
Ambulance Tracking
A real-time log of hospital-owned ambulances — current location, driver contact, and availability status. When the ER calls for an ambulance, the front office dispatches the nearest available vehicle in seconds.
Lost and Found Log
A digital register to track items left behind by patients — with descriptions, found locations, and claim status. A small feature that makes a big impression on patient trust.
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